Although we've reached out previously and have an update regarding your federal student loan being serviced by now and that Nabby a great lakes or similar consolidation servicers Navigant has been sued by the Consumer Financial Protection Bureau and other services are facing the same issue they stated that their job is to collect on loans for the Department of Education and not help any of their clients with any programs that could possibly forgive the balance of their loans the government is mandating that all third party loan servicers notify their clients of the government forgiveness programs available through the Department of Education your servicer does not directly offer forgiveness programs and has failed to notify its clients this call is being made for compliance reasons for eligibility press 5 now if you have your F.S.A. ID press 7 if you don't have your F.S.A. ID and you need help retrieve in it.